Shipping information
We currently ship orders to eligible addresses within the United States. Available services and exact charges are shown at checkout after the delivery address is entered. Orders that qualify for a free-shipping promotion will display that option automatically.
Order processing
Most in-stock orders are prepared within 2–4 business days. Processing time is separate from carrier transit time. During launches, holidays or high-volume periods, preparation may take slightly longer. Made-to-order or personalized items, when offered, include their own production estimate on the product page.
Tracking and delivery
When a shipping label is created, tracking information is sent to the email used at checkout. It may take up to 24 hours for the carrier to display movement. Customers are responsible for providing a complete, accurate and secure delivery address. Please contact us promptly if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Delays and missing packages
Carrier estimates are not guarantees. Weather, peak seasons and regional service interruptions can cause delays outside our control. If tracking shows a package as delivered but it cannot be located, check the surrounding property and contact the carrier first, then email our customer care team with the order number.